Effective Date: July 24, 2026
Website: iwosanjourney.com
Welcome to Iwosan Journeys, a subsidiary of JourneyWell Global LLC. By accessing or using our website and services, you agree to be bound by the following Terms of Use. Please read them carefully.
1. Acceptance of Terms
By visiting our site or purchasing our services, you agree to comply with and be bound by these Terms of Use, along with our Privacy Policy and Medical Disclaimer. If you do not agree, please refrain from using our website.
2. Nature of Services
Iwosan Journeys provides wellness, personal growth, and educational resources. We are not licensed medical or mental health professionals. Our services do not constitute healthcare, medical diagnoses, therapy, or psychological treatment.
3. User Responsibilities
By using our site, you agree to:
- Provide accurate and current information when registering or purchasing.
- Use our services for lawful purposes only.
- Refrain from attempting to breach site security or upload harmful code/viruses.
4. Intellectual Property
All content on this website — including copy, logos, graphics, branding, and materials — is the intellectual property of Iwosan Journeys and JourneyWell Global LLC, and protected by applicable copyright and trademark laws. You may not reproduce, distribute, or modify our content without explicit written permission.
5. Payments, Returns & Refunds
Payments: Fees for services or products are due as specified at checkout.
We carefully review all return and refund inquiries on an individual, case-by-case basis.
Timeline & Qualification: You have 21 days to request a return or refund. This 21-day period begins:
- On the date you receive your package, for physical items.
- On the date your service or session officially commences, for services and programs.
Requests submitted after 21 days are ineligible for review or refund.
Physical Goods: Items must be unused, in original condition, and in their original packaging to be eligible for review. Return shipping costs are the responsibility of the customer, unless the item arrived damaged. Original shipping charges are non-refundable. We recommend using a trackable shipping carrier, as we cannot be held responsible for lost, stolen, or damaged return packages.
Services & Digital Offerings: Refunds for digital content, programs, or consultation time are evaluated based on participation and the extent of services already rendered.
Submitting a Request: To initiate a case review, please contact our team at [email protected] with your order number and the reason for your request.
Decision Finality: Approvals are granted at the sole discretion of Iwosan Journeys. Approved refunds will be processed to the original payment method within 10 business days.
6. Live Events & Attendance
We love bringing our community together through live workshops, sessions, and events. Because live event spots are limited and require advance preparation, the following applies to all live offerings:
Show-Up Commitment: Please double-check event times and time zones prior to booking. You are responsible for ensuring you can attend live at the scheduled time.
No-Shows: If you miss an event without contacting us beforehand, your ticket fee will be forfeited. We do not issue automatic refunds, partial credits, or transfer tickets to future dates for missed sessions.
Replays: If the event includes a replay recording, you will receive access to the recording via email regardless of whether you attended live.
Cancellations: If an unforeseen emergency prevents you from attending, please email [email protected] within 21 days of the event. We review emergency refund or credit requests on an individual, case-by-case basis.
7. Destination & International Retreats
Travel, Visas, and Health Requirements: You are solely responsible for securing your own travel, including flights, ground transportation, valid passports, required travel visas, and necessary immunizations or health documentation. Iwosan Journeys strongly recommends — and may require — that all participants purchase comprehensive travel and cancellation insurance. We are not responsible for expenses lost due to flight cancellations, delays, lost luggage, or travel disruptions.
Retreat Deposits & Payments: Retreat deposits and fees cover non-refundable venue bookings, lodging, and catering commitments made by Iwosan Journeys in advance.
Cancellations & No-Shows: If you cancel, fail to attend, or leave a retreat early for any reason, your fees are non-refundable.
21-Day Emergency Review: Requests for partial credit or refunds due to extreme, documented emergencies must be submitted in writing within 21 calendar days prior to the retreat start date (or within 21 days following an emergency event). Requests are evaluated strictly on a case-by-case basis, and any non-recoverable expenses incurred by Iwosan Journeys on your behalf will not be refunded.
Assumption of Risk: Traveling out-of-state or internationally involves inherent risks, including varying standards of healthcare, travel hazards, and foreign laws. By registering, you voluntarily assume all risks associated with travel and local retreat activities.
8. Third-Party Vendors at Events
Iwosan Journeys may host independent, third-party vendors, artists, or practitioners at our events and retreats. These vendors operate as independent businesses and are not employees, agents, or partners of Iwosan Journeys.
We do not manufacture, inspect, guarantee, or endorse any products, goods, services, or medical claims made by independent vendors. Any purchase made from a vendor is strictly a transaction between you and that vendor. Iwosan Journeys is not liable for vendor product quality, safety, shipping, refunds, billing disputes, or adverse reactions to vendor goods or services. You agree to resolve any issues directly with the vendor.
9. Limitation of Liability
To the fullest extent permitted by law, Iwosan Journeys, JourneyWell Global LLC, its founders, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, our website, services, or recommendations.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law principles.
11. Changes to Terms
We reserve the right to update these Terms of Use at any time. Updates will be posted directly to this page with an updated "Effective Date."